You were prescribed a life-changing medication.
Then silence.
No updates. No timeline. No visibility. You call insurance, get bounced. Call the pharmacy, get voicemail. Your health hangs in the balance.
Ellen holds your hand through every step.
1 in 5 prescription claims are denied by insurers¹
You're Not Alone
“I always told myself the stress of dealing with insurance was worse than the cancer.”
— Cancer patient, JAMA Network Open 2025
“I was denied life-saving chemotherapy because my insurance company thought it was too expensive. I had to appeal multiple times.”
— Cancer patient, JAMA Network Open 2025
“If I'm a stage 4 cancer patient with an entire team of doctors saying this is what's best, how can an insurance company who doesn't even know me make a choice for me like that.”
— Cancer patient, JAMA Network Open 2025
Source: Patient Perspectives on Prior Authorization for Cancer Care, JAMA Network Open, 2025.
Meet Ellen™
Insurance companies use AI to deny your medication. Ellen™ is a mission-driven AI trained to understand the language they use to say no, and help you respond with the language that gets them to say yes.
For the patients who need it most.
Ellen was built for specialty medication patients — the ones facing the most complex denials, the longest wait times, and the highest stakes. From IVIG infusions to biologics, we help you navigate every step.
Ellen also works with your doctor.
Before your medication is even denied, Ellen helps your provider build stronger Letters of Medical Necessity with the right clinical language and the citations that insurers look for — so your medication gets approved the first time.
Are you a healthcare provider? Learn more →Think your medical bill
has an error?
Studies suggest a significant portion of medical bills contain errors. Ellen can help you spot them and respond.
Check Your BillWe're adding new medications and plans every week. We'll let you know when yours is covered.
¹ KFF analysis of ACA Marketplace claims data, 2023
² Government Accountability Office, 2011
³ HealthCare.gov — “How to appeal a health insurance company decision”
⁴ Medical Billing Advocates of America